The unequalled services offered by Crown have made them the leaders in the competitive business of facility management. Their unique services provides our customers with the leadership and direction to realize their vision.
We take responsibility to complete a full operational review alongside our partners to ensure all facets of the industry are covered to achieve an award-winning property.
Operational management services including all aspects of proficiently operating and marketing Independent Living (IL), Assisted Living (AL) and Long Term Care facilities for independent owners/third parties.
Acquisition and Divestiture
Acquisition and divestiture services of Independent owners/third parties including negotiations, due diligence and legal process. Its principals have access to significant going-concern facility opportunities through its deal network including off-market contacts.
Development and Renovation
Development and renovation services including project management for construction/development for independent owners/third parties.
Third Party Consulting
Crown has been involved with third party consulting services for a number of independent owners as well as with a large financial institution.
Crown’s principals have been qualified by the Ministry of Health and Long Term Care for the management of Nursing Home facilities.
Working with Unions
Crown’s principals are very experienced in working with unions to achieve healthy management/ employee relationships. They have negotiated major contracts including negotiating work rules, language issues and monetary settlements.
The principals have a history of creating value through proficient management and enhancing underperforming properties.
MAXIMIZING OF OPERATING INCOME
- Incorrect Accounting Practices
- Review Staffing Issues
- Review Vacancy
- Assess Marketing Initiatives
- Assess Condition of Asset
- Examine Practices
FULL COMPETITIVE ANALYSIS COORDINATION AND ASSISTANCE WITH MARKET STUDIES
- To include appraisals by qualified Appraisers
COORDINATION AND ASSISTANCE WITH PHYSICAL PLANT AND STRUCTURAL REVIEW
- New Builds and Development
- Full Renovations
- Interior Design Changes and Decorating
- Plan Reviews and Refinement
ASSISTANCE WITH MINISTRY CONCERNS AND ISSUES
- Manpower Planning
- Staff Evaluations
- Union Negotiations
- Training Programs
FACILITY MANAGEMENT SERVICES
Oversight of all Operational Activities
Accounting – processing invoices, vendor payments, processing accounts receivable, monthly statements to residents, payroll, monthly financial statements reporting, balance sheets, income statements with applicable budgets and activity reports, monthly food computation, and management performance to the owners on a monthly basis.
Food – menus, dietician services, food vendor contracts, food safety systems, food costing and control.
Health Access to RN’s to assist with the education and training, medication assistance, residents assistance, Life Enhancement Coordinators, implementation and effective use of all health services components.
Maintenance – landscaping, sprinkler systems, pest elimination, snow removal, elevators, HVAC, emergency light systems, smoke/carbon detectors, interior/exterior décor (paint, carpet, tile etc., and vehicles).
Marketing – advertising, promotional brochures, guidance with events, assistance with the development and rollout of marketing plans.
Management – conduct site visits on a routine basis, available 24 hours a day, seven days a week for conference call consultation. Work closely with the management team to ensure they are focused on all operational activities and resident satisfaction.
Regulatory Compliance – extensive assistance in complying with Federal and Provincial guidelines, regulations, codes, and statues. Province specific policies and procedures, licensing, both existing and renewal. Hands on preparation and education for preparation of inspections and investigations by the regulatory. All Human Resource compliance, elder abuse and workplace safety.
Risk Management – coordination of all risk management services to the facility including liability insurances using qualified insurance brokers.